Timely and Accurate Feedback of Good and Bad Outcomes from a Decision Usually Will Result in Improved Performance

Timely and accurate feedback should be the result of effective collection and analysis of data. This fundamental principal applies from; day to day decisions for claims examiners, to claims management decisions by supervisors, to policy decisions by company management, to the state administrative agencies on implementation of laws and regulations and by the state legislatures for overall policy development. If


Information and Commentary on Pharmacy in the Workers Compensation System

William M. Zachry

Introduction A basic responsibility of the workers compensation claims administrator is to support and facilitate the medical treatment process. Theoretically, the right drug or medical treatment at the right time will maximize recovery and result in the earliest possible return to work, with the least possible residual disability. Too much, or too little medical treatment does not optimize clinical outcomes,

An Ideal Workers Compensation System

William M. Zachry

As Yogi Berra once said, “If you don’t know where you are going, you might wind up someplace else.” There is a proposed bill in the U.S. Congress concerning the creation of a National Workers Compensation Commission. A thorough analysis of the workers compensation system has not really been done since the 1970’s. There are also several proposals for systemic