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The Human Side of Workers’ Compensation    

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Planning for Social Media Usage When an Accident Occurs

Jim Hughes

It is early in the morning on a weekend, and your mobile phone rings. You answer the phone and learn that a serious injury has just occurred at one of your remote facilities. As you slowly regain some control over your shock and emotions, you pick up a copy of the crisis response plan you keep on your nightstand and

Timely and Accurate Feedback of Good and Bad Outcomes from a Decision Usually Will Result in Improved Performance

William M. Zachry

Timely and accurate feedback should be the result of effective collection and analysis of data. This fundamental principal applies from; day to day decisions for claims examiners, to claims management decisions by supervisors, to policy decisions by company management, to the state administrative agencies on implementation of laws and regulations and by the state legislatures for overall policy development. If

Information and Commentary on Pharmacy in the Workers Compensation System

William M. Zachry

Introduction A basic responsibility of the workers compensation claims administrator is to support and facilitate the medical treatment process. Theoretically, the right drug or medical treatment at the right time will maximize recovery and result in the earliest possible return to work, with the least possible residual disability. Too much, or too little medical treatment does not optimize clinical outcomes,

An Ideal Workers Compensation System

William M. Zachry

As Yogi Berra once said, “If you don’t know where you are going, you might wind up someplace else.” There is a proposed bill in the U.S. Congress concerning the creation of a National Workers Compensation Commission. A thorough analysis of the workers compensation system has not really been done since the 1970’s. There are also several proposals for systemic

Taking the Deep Dive

Harold Frick

There have been numerous studies discussing the importance of top management understanding the day-to-day operations of their companies.  There are many great approaches such as Management by Walking Around (MBWA). Even Television has gotten in on the act with Undercover Boss. Needless to say it is extremely important that top management understand the issues that confront employees everyday, but it is